Exchange & Returns

Return an Item

At Lalla Eman, we are proud to offer a hassle-free exchange policy within the countries in GCC. If customer is not 100% satisfied with their purchase from us, they can return the product within 14 working days from the date of delivery. Please note that the item must be in its original form, should be re- packed in the packaging it came in and should not be mishandled. For us to carry out the exchange process, please fill the form that comes in the delivery package at the time of return. 

 

Rules and Conditions for Return / Exchange:

1- Return/Exchange can only be made within 14 days from date of delivery.

2- Item should be in a good condition and not used along with the original tag.

3- It should also be in the same brand box you received.

 

Refund

Unfortunately, we are unable to offer cash back or Credit Card/Debit Card refunds. However we offer free exchanges in the form of Lalla Eman Credit. This means that if you place an order and you are not satisfied by the product you received, you can exchange your item free of charge – we cover the return shipping fees and issue you credit for the value of the item that you are returning. This will give you the opportunity to choose the size that suits you or to order another item of your choice.

For example, if you paid BHD 400 for an item, we’ll give you Lalla Eman credit for BHD 400 after the returned item(s) has been reviewed.  

 

Using Lalla Eman Credit

The sooner you inform us that you want to initiate a return the better. Our courier will schedule a pick up from your doorstep at a time that suits you. Returns are picked up within 2 working days, and we’ll process your Lalla Eman credit within 48 hours after the items have been received.

 

Duration of Credit

Your Lalla Eman Credit doesn’t have an expiry date. It will remain in your account and you can use it whenever you want to make a purchase with us.

 

Where to View Credit

Once you log into your account, you can go to My Account and click on ‘My Credit Slips’. You will see your balance points and transaction history there.

 

Discount Code and Credit

You can use a discount voucher code in the ‘Coupon’ field and choose to pay with your Lalla Eman Credit, at the time of checkout.

 

Can’t View Credit

Please check if you’re logged into your account on Lalla Eman website. If you’re logged in, any balance from your Lalla Eman Credit will be automatically applied to your cart value. You will have the option not to use your Credit if you want to save it for later.