At Lalla Eman, we are proud to offer a hassle-free exchange policy within the countries in GCC. If customer is not 100% satisfied with their purchase from us, they can return the product within 14 working days from the date of delivery. Please note that the item must be in its original form, should be re- packed in the packaging it came in and should not be mishandled or used. For us to carry out the exchange process, please fill the form that comes in the delivery package at the time of return. 

Exchange:

• You can exchange any product you ordered, with another size of the same product (apart from those that fall under our no-exchange policy).
• Once the item is picked up, we will refund the amount as Namshi credit within 5  to 7 days.
• You can use your credit to order the same item in a different size or just to order any other item you would like.
• Extra shipping charges will be added for the new deliver.

Return:

• You can return any product that you’re not happy with apart from those that fall under our no-return policy with free return shipping.
• For products that you return back to us, you can either get Lalla Eman credit note (which you can use to buy later) or a credit / debit card refund based on the mode of payment earlier in your order. 

Refund:

• Once your returned item is received and approved, by original mode of payment or Lalla Eman credit note.
• For the non-refundable items, you will receive a credit note of the exact amount.  

Lalla Eman Credit Note:

• Lalla Eman credit is our version of a credit note. We do not provide cash refunds, but if you wish to return an item, the price paid for your items will be returned to you via Lalla Eman Credit or as a credit / debit card refund (if you paid for your items using a credit / debit card). You can then use this credit to purchase a new size, colour or a totally different item altogether.
• Please note that Lalla Eman credit cannot be used to cover any service fees; Shipping fees and Cash on Delivery fees are levied by the courier company.
• Lalla Eman wallet covers the cost of the items only.

Where to view Lalla Eman Credit:

• Once you log into your account, you can go to My Account and click on ‘My Credit Slips’. You will see your balance points and transaction history there.

Discount Code and Credit:

• You can use a discount voucher code in the ‘Coupon’ field and choose to pay with your Lalla Eman Credit, at the time of checkout.

Can’t View Credit:

• Please check if you’re logged into your account on Lalla Eman website. If you’re logged in, any balance from your Lalla Eman Credit will be automatically applied to your cart value.
• You will have the option not to use your Credit if you want to save it for later.